Políticas, precios y condiciones

POLICIES

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SCHEDULING

 

When a Client wishes to arrange transportation services for the first time: they should send a text to 602-367-3515, and give the following information:

 

• First  (Last Name optional)

• Pickup address

• Pickup Date

• Pickup Time

• Destination Address

• Destination Requested Arrival Time*

• Any additional stops, with addresses or cross streets (if a business)

 

The first time that a client requests a ride, we will enter the name and phone number into our system, and code it as a "Private Car Client". This will allow us to see at a glance that this is a legitimate call/text for future communications. This is required, as we get a plethora of spam and scam calls and texts.

 

Although we always prefer a text as it gives us an immediate notification: future correspondence can also be done by phone, text or emails at prodriverjohn@gmail.com If there is a last minute or urgent request, please text AND call right away, to see if we are available to transport you.

 

*Depending on time of day and the day of the week, we might not be able to accommodate your desired arrival time: and will suggest a better pickup time, to make sure you are at your destination by the desired time. If you do not have a specific arrival time, this information will not be needed.

 

 

PHONE USAGE

 

It is our policy to not make or take phone calls during a ride, unless;

• The current client in the vehicle agrees, OR

• The call to another client to give a status update concerning a scheduled ride, IE: running late due to heavy traffic or accident  OR

• The call may be considered urgent, or important to the safety or security of the client or the motoring public. An example might be in witnessing a collision, or an unsafe situation: where public safety needs to be involved

 

Voice texting may be used, but this is limited to sending information to another Client on ETA's or other important information.

 

CAMERA USAGE

 

Our vehicle is equipped with a front and rear dash cam, as well as an internal “cab cam”. These cameras are operational whenever the vehicle is turned on, and the cab cam is in an ALWAYS ON recording mode while on duty.

Scheduling and entering the vehicle acknowledges the use of these devices, and acceptance is given to their use. If you are uncomfortable with the used of video/audio recording devices: please express this to the driver, and alternate arrangements will be suggested for your transportation needs.

 

 

GUARENTEE

 

In order to be competitive with other ride share platforms, we Guarantee* that we can meet or beat the prices for a specific ride, for a specific day, and for a specific time and destination. We compare our rate against Lyft as our base line (they are usually less expensive than Uber), and discount it from their published rate for the specific ride in question.

 

For very short runs, usually less than 2 miles, our rate may be the same or only slightly less expensive than the rate that Lyft.

 

For longer runs, we have been able to save people up to 50% off of the published Lyft prices, but this is not guaranteed.

 

*Our Guarantee cannot account for all situations, such as accidents, major reroutes

or other situations that our beyond our control. We will always try to communicate any changes, in advance, if possible. Additionally, if an unscheduled stop is added to a trip, that will naturally change the final amount owed for the entire trip.

 

PRICING

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RATES & FEE STRUCTURE

 

Depending on many factors, we look at the whole ride experience, to determine how we will quote a ride. The following are ways that we look at, to find the best price in order to save our clients the most money on their rides*. 

 

Payments for services are normally due upon the completion of the services provided: but may require a security payment to be made at the beginning of a trip, or at the time of scheduling.  Factors for this vary, and will be up to the good judgement of the driver who will make the final call.

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TRIP RATES

• FLAT RATE – TIME*: Our current published rate based on time is $30/hour. We charge in 15 minute increments, or any part of 15 minutes. IE: A 40 minute ride would cost $7.50 x 3 quarter hours = $22.50 due.

• FLAT RATE – MILEAGE*: Our current published rate for mileage is $1.50/ mile, for all miles traveled from pickup to drop off. IE: A 60 mile trip would cost 60 x $1.50 = $90.00

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In addition to these Rates, we offer the following services:

• Door To Destination Pricing: These are flat rate pricing to specific destinations, such as Flagstaff, Grand Canyon, and other destinations in and out of Arizona.  The prices for these services will be calculated on a round trip  basis even if the client is only going one way.  This is due to the fact that fuel still will be used for the return trip (deadheading).

• Bar & Club Hopping Services: This is a flat rate service at $30/hour, with a two (2) hour minimum. The driver will not take any other calls or other clients during the predetermined duration of your trip.  The driver will stay at the location, if possible: or at a location close to the drop off location - should parking not be available.  When the client is ready to move to the next location: the client should call the driver, so they can pull up the agreed pickup point, or another location as determined by the client.

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FEES

• WAITING TIME*: As with the Flat Rate for time, our Waiting Time is also $30.00/Hour: after the first 5 minutes (grace period).  The rate is charged for every quarter hour (15 minutes), or any part thereof.

• CANCELLATION FEE*: If a scheduled transportation event is canceled within four (4) hours of the scheduled pickup time: a minimum fee of $5 or 1% (whichever is greater), up to a maximum of $25.00.

• CHANGE FEE*: If the pickup time is changed within four (4) hours of the scheduled pickup time, a minimum fee of $15.00 may be imposed, to offset the logistical challenges of rescheduling other clients, or in some cases, changing personal events to accommodate the new changes.

• FUEL SURCHARGE*: We do not currently charge any kind of fuel surcharge to any of our trips.

• VEHICLE CLEANUP: In the rare occasion where a client leaves the interior/exterior of the vehicle in a condition that takes more than a couple minutes to clean (IE: a lot of trash, stains, spills, or vomit): The client will be charged a minimum of $25 per incident, and the rate will increase depending on if there will be a need for professional cleaning services to be done. If vomit on the carpet &/or cloth seats needs to be professionally cleaned: this fee will start at $250 and go up from there.

*These are the basic charges and fees, and may be further discounted or waived based on many factors, including number of scheduled events (daily, weekly, monthly), distances to far destinations (usually over an hour travel time or 60 miles), and any specials or promotions that may be offered at that time.

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​DISCOUNTS, QUOTES & INVOICING

 

DISCOUNTS: 

We may offer discounts or other incentives to our clients.  Ask if there are any discounts or incentives at the time of scheduling. 

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ONE TIME QUOTES

When you require a quote for a one time ride/event: we will take several factors into consideration.  These include but are not limited to: Time Of Day, Distance, Stops, Weather, Construction/Reroutes.  We generally compare other carriers to give you the best rate.  We can do this, as we do not have the same overhead as our competitors: and can pass the savings down to our clients.  Quotes are valid for only the day, time, and destination from the clients point of origin.

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We currently accept appointments for up to 1 month in advance, and we will honor quotes that are given for that time.  However, due to factors that may be in effect at the time, such as major road closures, civil unrest, major weather issues, and etc.: we may need to adjust the original quote to attend to such factors.  If this is the case, you may cancel your transportation: however cancellation fees may apply.

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PREARRANGED MULTI-DAY QUOTES:

In preparing a quote for a multiple day event, such as taking someone to & from work M-F:  we give greater discounts for this type of quote than a one time ride.  The reasoning behind this, is that we are able to greatly maximize our calendar for scheduling purposes, and can reasonably anticipate our weekly/monthly revenue.  Generally, this type of service is prepaid, but may also be invoiced: depending on the client.

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CHANGES TO MULTI-DAY QUOTES

We will stick to the quoted amount, and will not change prices unless unforeseen changes have been made: such as adding stops, or if the pickup point or destination should change.  If a clients pays for the current cycle (generally weekly), and then needs to cancel future rides: we must compensate for this change, and the expected income, by requoting the used rides at a higher rate (but still much less expensive than other carriers).

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We will refund any unused funds after the re-quotation, after we have subtracted for the services used up to that point.  Any and all refunds will be issued, generally within 3-5 business days from the time requested: and will be sent through the same method that they payment was made.

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An example of this would be if a client schedules for us to take them to work & from work Monday through Friday.  The normal one way fee in this example would be $27.50 ($55/day), but we have discounted it to $20/ride: or $40/day.  The billable amount would be $200 payable in advance.  If the client needed to cancel future trips for the week after using only 2 days of service ( 4 rides): we would revert to the rate of $27.50 x 4 = $110, and would be refunded a total of $90 if prepaid: or would owe the balance of $110 if they are being invoiced.

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In the event that WE are not able to provide services to a client for whatever reason, we will refund or credit the client for future services.  Credits may be used for any trip of equal or greater amount.  If you wish to use a credit for a trip that is less that the credit amount, you would loose any remaining credit: as we will not provide any further refunds.  Credits and refunds are currently handled on a case-by-case basis.  Please contact us concerning your particular situation.

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INVOICING: 

Generally, invoicing is offered for clients who have a regular pick up and drop off schedule: such as go to and coming home from work.  We may also offer invoicing for larger/longer rides: like trips to Grand Canyon, Flagstaff, or Sedona, or for corporate transportation needs.  We will work with you to set up an invoice schedule (one time, weekly, bi-weekly, or monthly) that works for both of us.  This can make it easier for the client regarding budgeting and documentation for tax preparation.  We provide an electronic invoice in the form of a (pdf), sent via email.  Invoices are generally issued on a Saturday, with the due date two days later on a Monday.  This too, however, may change from client to client.

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GRACE PERIOD:

For clients who are being invoiced, our standard grace period is 5 calendar days following the payment due date.  We reserve the right to change this date for different organizations and individuals; as well as eliminate it all-together.

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TERMS & MISC INFORMATION

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It is still the responsibility for the client to maintain their own records of the services used.  There should never be a surprise on an invoice total. Repeat and invoice rates are generally negotiated prior to service, or if no negotiated rate applies: the rate  will be determined according to our current published rate schedule (see above).   If there ever is an error in the invoice (it can happen), please notify us immediately so we can investigate right away. ​

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We generally give larger discounts for people who have a set ride schedule/invoice.  That being said, if we notice a habit of these rides being canceled: we may revert to a higher rate (though still discounted), to account for the disruption of not only scheduling, but the loss of income as well.

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Invoicing is NOT a guaranteed service, but rather a privilege: and as such, may be lost.  Abuses or non-payment of invoices may require the client to revert to paying at the time of service or even in advance. ​​

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LOYALTY STAMP PROGRAM

We have now added a loyalty program to encourage repeat business, and to help grow our loyal followers & patrons.  This program is brought to you through our partnership with Get.Doppio, and is an entirely online program.  You don't need to carry a special card with you every time you ride with us.

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The program works like this:

1. Every time you ride with us, you will earn 1 "stamp' for every $10 spent on your ride (tips, taxes and tolls not included).

2. When you have earned 10 stamps, you will earn $15 off your next ride

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That's all there is too it.

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 PLEASE NOTE:

The amount you earn after collecting 10 stamps, must be used for only one trip (no balance forwarding). No change will be given back if your trip cost is less than the loyalty amount earned. 

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Stacking (using multiple bonuses) may not be done.  Only one bonus may be used for a single trip. IE: if you have earned $45 in loyalty bonuses, you can only use $15 for each of three trips.

 

This bonus can only be used for the fare itself.  Any gratuity you wish to provide is separate when applying this bonus: and should be given to the driver using one of our many payment options (including cash, of course).

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To keep track of your loyalty points, you can set up an account by going to https://doppio.cards/  (opens in new window)

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